PHELPS, NY, November 1, 2004 Finger Lakes based CobbleSoft
TM International Ltd., developers of web-based helpdesk
and service management software solutions, recognized record levels of interest in COIGN Enterprise
at EDUCAUSE in Denver.
EDUCAUSE is the premier information technology gathering for higher education, and Chairman and
CEO Richard Stevenson personally manned CobbleSoft’s booth. "Our solutions are very much driven
by customer requirements and the challenges they face", Stevenson said. "EDUCAUSE was an excellent
opportunity to listen and learn, and to direct connect with Deans, Directors, CTOs and CIOs from
around the world."
Noting that CobbleSoft’s booth was frequently swamped, with hundreds of attendees visiting during
the course of the conference, Stevenson regretted not having an opportunity to visit with everyone.
"We were at times overwhelmed," he admitted, "both by the depth of support issues identified, and by
the acknowledgement of our solutions and capabilities. There was a recurring theme arising from our
conversations relating to common issues in educational support, and we were able to show how COIGN
Enterprise successfully addresses those issues".
Restrictive licensing and the subsequent costs imposed by alternative solutions were high on the
list of issues raised. Educational establishments are under pressure to increase scalability and
collaboration for initiatives such as e-learning, yet remain revenue-challenged by enrollment
levels and the need to invest in technology.
COIGN Enterprise negates cost issues through both its uniquely affordable licensing model and its
core architecture, enabling strength of functionality and integration capabilities. With no
per-agent or per-seat restrictions, COIGN can be licensed at any level, including for a specific
campus, college or school. Stevenson quoted the Virtual Medical Campus at West Virginia University
as an example, where COIGN supports Homeland Security e-learning.
Stevenson also noted that Linux, grid computing and service oriented architectures were hot topics.
"COIGN is multi-platform enabled and clients’ support capabilities will immediately benefit from
the power and transparency of grid technology. We’ve already built in dynamic interfaces with
web services capabilities, and we’re working towards enhancing those capabilities to further
drive down the cost of ownership."
About CobbleSoft International Ltd.
CobbleSoft’s solutions are used in more than 45 countries, from small businesses to Fortune 500
and Global 2000 companies. COIGN Enterprise starts at just $4,995. Visit
www.cobblesoft.com for more information,
or call toll-free 1.866.380.6716.
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