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CobbleSoft Adds Web-Services Capable Integration to Helpdesk Solution |
PHELPS, NY, February 04, 2004 - CobbleSoftTM International Ltd.,
developers of web-based helpdesk, service and process management software solutions, today announced the
release of COIGNTM Enterprise 2.2. The new release includes powerful
customization and integration capabilities, along with an industry leading ability to dynamically build open
interfaces.
This latest release allows an organization to create and publish interfaces as secure Web Services for seamless
ticket generation by internal and partner applications. Partner processes can simply integrate to a published
web service rather than manually logging issue or request tickets. This immediate capture of clean data enables
rapid response and accurate, first-time resolution.
Through wizard-driven publication of dynamic, self-documenting open interfaces, COIGN Enterprise significantly
raises the bar for support solutions. Transparently building associated (lookup) functions, COIGN automatically
publishes full user documentation, including help text and example usage.
“This latest release places companies at the forefront of service technology, enhancing powerful customization
and integration capabilities that increase the flow of information throughout the entire business-to-business
community,” said Richard Stevenson, CEO, CobbleSoft. “Organizations are increasingly recognizing the value of
integrating applications and processes, not just internally but also with customers and suppliers. COIGN Enterprise
now enables them to easily realize the same benefits for support and service management.”
COIGN excels, and clients benefit, from open interface functionality applied to unlimited custom field and ticket
type definitions. Mapping this powerful combination enables an organization to automate the capture of issues
and requests for critical business processes.
Interfaces are available to any application, and to programming languages capable of communicating with the
database, including Java; Perl; PL/SQL, Oracle Forms; VB; C and .NET. Embedding open interface calls as
extensions to ERP and CRM solutions, or within automated network and database monitoring, provides for
comprehensive support capabilities. Interfaced tickets flow seamlessly through COIGN’s central repository
and knowledge base, benefiting from integrated workflow and service management.
About COIGN Enterprise
COIGN Enterprise is a 100% web-based, hybrid CRM/BPM solution, incorporating features such as helpdesk,
surveys, process workflow, self-service, and knowledge management. Starting at just $4,995 for a global,
perpetual license, COIGN Enterprise is a solid choice for small, mid-sized and large organizations,
providing the tools that enable migration from thinking to acting outside of the box.
About CobbleSoft International Ltd.
CobbleSoft International is a privately held company headquartered in the Finger Lakes region of New York.
The developer of SchemaSurf? and COIGN Corporate Edition, its solutions are used in more than 45 countries,
from small businesses to Fortune 500 and Global 2000 companies. For more information about CobbleSoft’s
products and services, visit www.cobblesoft.com, e-mail
info@cobblesoft.com or call toll-free 1.866.380.6716
(International: +1 315 548-5810).
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CobbleSoft, COIGN and SchemaSurf are trademarks of CobbleSoft International Ltd.
All other marks are the property of their respective owners.
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Press Contact
Ken Feitz
Strategic Reach PR
(303) 487-7406
ken@strategicreachpr.com
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