PHELPS, NY, December 01, 2003 - CobbleSoft International Ltd. ™, developers of web-based helpdesk,
customer support and process management software solutions, today announced the North American launch of
COIGNTM Enterprise.
COIGN Enterprise is a 100% web-based, hybrid CRM/BPM solution, incorporating features such as helpdesk,
process and project management, self-service, and knowledge management. Leveraging the powerful process
engine originally developed for CobbleSoft’s first product (COIGN Corporate Edition, released October 2002),
COIGN Enterprise benefits organizations through a wealth of features enabling next-generation support.
One such example is the capability for dynamic, real-time integration to internally developed applications
and also enterprise solutions from vendors such as Oracle, PeopleSoft and SAP for ERP, CRM, HR, and Manufacturing.
In addition to the benefits gained from rapid auto-population of data fields, integration promotes data integrity
and consistency throughout an organization, thus enabling superior business intelligence.
Also key to client success is the Survey Manager module. Survey Manager offers totally flexible capabilities for
soliciting support-related feedback, running quick polls with instant results, and for developing multiple instances
of completely independent surveys.
“Helpdesk and customer support isn't just about technicians fixing computers any more,” said Richard Stevenson,
CEO, CobbleSoft. “It's about providing a solid foundation of intuitive, comprehensive channels for finding answers,
resolving issues, and soliciting feedback. CobbleSoft solutions not only provide the means for educating and
supporting employees, they also enable you to directly support your customers. Customers that want to enjoy
doing business with you.”
COIGN Enterprise provides for internal, external, and automated support. Internally, support staff can automate
processes such as database monitoring to create issue tickets. Externally, the Public-User module enables
organizations to effectively build their own support application by designing web pages around powerful APIs.
Regardless of the source, all data flows into a centralized repository and benefits from system-wide features
such as automated routing utilizing the integrated workflow.
“Few solutions today truly enable support for greater productivity throughout an organization,” said Pamela Follett,
President, CobbleSoft. “With COIGN Enterprise, companies can finally step up to, and successfully meet, their
support challenges. More importantly, they will communicate to customers that their requests are a priority.”
CobbleSoft has also recognized and addressed the increasing trend towards impersonal support. Individual
personalization options are available, including user photographs and role biographies. Putting a face to
a name, even on the other side of the world, generates a customer comfort factor which has an increasingly
positive impact.
Key features and benefits:
- Surveys, Polls and Feedback with wizard-driven setup
- Graphical analysis with drill-downs through departmental and team hierarchies
- Solutions Center for self-service and knowledge management
- Broadcast Center for support alerts, current news and e-mail
- Real-time integration with auto-discovery and performance recommendations
- Personalization at both the individual and organization level
- Powerful API’s for automated ticket and process generation
- Asset Management and tracking
- Self-build applications for external support with the Public-User module
- Totally flexible ticket and process definition including on-line help
- Multiple user profiles
The Asset Manager and Public-User modules are scheduled for full release Q1/04.
With pricing starting at just $4,995 for a global, perpetual license, CobbleSoft has made COIGN Enterprise
a solid choice for small, medium and large organizations. Inherent flexibility and scalability, combined
with no per-seat or per-agent licensing, enables organizations to grow more successful without worrying about
increased support costs.
The European launch of COIGN Enterprise is scheduled for December 8th, at the annual UK Oracle Users
Group conference in Birmingham, England. CobbleSoft will also be exhibiting at IOUG Live! 2004, April
18-2nd, in Toronto, Canada.
About CobbleSoft International Ltd.
CobbleSoft International, a privately held company, is headquartered in the Finger Lakes region of New York.
Its solutions and services focus on the use of Oracle Corporation’s technologies for successful business, and
have been implemented by Fortune 500 and Global 2000 companies.
CobbleSoft develops SchemaSurfTM, a web-based utility for developers and database administrators, and COIGN
Corporate Edition, an enterprise-level, low-maintenance helpdesk and process management solution.
For more information about CobbleSoft’s products and services, please visit
www.cobblesoft.com, e-mail
info@cobblesoft.com or call toll-free (866) 380-6716
(International: +1 315 548-5810).
CobbleSoft, COIGN and SchemaSurf are trademarks of CobbleSoft International Ltd. All other marks are
acknowledged as the property of their respective owners.
Press Contact
Ken Feitz
Strategic Reach PR
(303) 487-7406
ken@strategicreachpr.com
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