"... many departments within an organisation could easily use their own helpdesk"
What We Do
We design and develop service management collaboration software that provides a solid platform for your employees to connect: with each
other, with your customers, your partners, your vendors. In short, anybody you care about who you need to help run your business. It's not
just about helpdesk anymore.
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How We Do It
We started by developing the world's first 100% web-based solution, driven by the Oracle database. Our needs and experience came
from real-world scenarios, real companies, and real people. These are the people who said we need flexibility; speed; power and intelligence,
we need integration capabilities; a knowledge base; feedback. We need our customers to be able to update their own tickets - and Self-Service
was born - the rest is history.
Now a significant number of our product enhancements are driven by clients and we're in an incredible position
to respond rapidly to feature requests: which helps us to keep our position as one of the most affordable enterprise-level solutions available
in every one of our 10 years!
Why It Matters
What matters? Being able to track defects, log bugs, service requests, manage change, resolve incidents? Sure, the obvious IT areas
come to mind. What about "Where's the payment for my travel expenses?", "What's the status of my new hire?", or, "Can I add this ticket to the
Knowledge Base?", "Can we add our training video to the Knowledge Base so only employees have access?"? Perhaps, "Did all our Gold Partners respond
to the conference pre-planning survey yet?", "Can we add a new data selection field to that service request ticket type by lunchtime?"?
Aren't those all valid questions that could be asked, routed and answered - with the results captured and stored in the knowledge
base? Really, when you think about it, many departments within an organisation could easily use their own helpdesk - in other words, a Business Desk.
, featuring COIGN Enterprise, remains
one of the most open, flexible and intelligent enterprise-level solutions available anywhere in the world. We make it easy for you
to create multiple help points - one for each department if that's what it takes to make your business run better. We make it easy for
you to have automated, assisted and self-service help, from on-site, offshore, at-home or virtual agents. If you want to implement
ITSM/ITIL-based frameworks, great, go ahead - it's easy with CobbleSoft Connect - people have done it before.
Want collaboration? Great, we built CobbleSoft Connect©
with collaboration, self-service and the forerunner of social
enterprise capabilities embedded way back in 2002. We also built it knowing that organisations will increasingly "go global" and require
software that can manage an international environment. Really, our whole concept is based upon helping customers and employees to help employees
- to help your customers: better, faster, and cheaper.
Why does it matter?
It matters. Seriously. You've got to be able to do business YOUR way, not always the way everybody else does it. To do that, you need support
software that sits in the background, is easy to configure and manage, and doesn't cost a fortune. CobbleSoft is 10 years old in 2012, and during
that time our software has been downloaded in more than 120 countries, by small business to some of the largest companies
in the world. Isn't it time you raised the bar and took back the competitive edge?
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