Take 3 easy steps to find out how you can add value, reduce costs and
increase productivity:
1. Prioritize Your Requirements
Identify with your support priorities by using the keywords menu on the left. View screen shots
and BI concepts that enable you to meet your challenges head on.
2. Imagine : Realize : Support
PowerPoint Presentation
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| Executive Overview (Technical) |
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| Real-Time Integration |
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3. Confirm
Contact
us today to see how COIGN meets your requirements! You'll speak with a business solutions architect,
not a sales rep!
- Self-Service & Assisted Support
- Knowledge Base and FAQs
- Feedback & Surveys
- Unlimited Fields & Ticket Definition
- Graphical Drill-Down/Trend Analysis
- Real-time Integration (ERP, CRM, HR)
- Superior Business Intelligence
- Solutions Center, Broadcast & Alerts
- Dynamic, Web-Services capable API's
- Personalization & Multiple Profiles
Are you concerned about the impact on service performance as your organization
continues to grow and change? Whether your support systems are robust yet
sufficiently flexible to scale to increased transaction volumes and changing
requirements, seamlessly and effortlessly?
Can you add fields, change data and be SOX compliant?
COIGN Enterprise puts you in control - from core helpdesk and ITIL-compatible best-practice
service management - to solutions delivery and business rules process management.
Totally flexible and fully configurable - with no programming required - even for
the real-time integration and dynamic interfaces. All you have to do is to decide how
much of a competitive edge you really want.
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"COIGN Enterprise puts you right at the forefront of technology, offering
powerful configuration and integration capabilities to dramatically increase the flow of
information throughout your organization"
COIGN Enterprise: Unleash the Powerful Performance and superior Business Intelligence of the
world's first and only enterprise-level helpdesk and service management software solution developed exclusively
for the Oracle® and Apache platform.
- 100% web-based self-service w/intuitive tracking
- Tickets from multiple e-mail accounts w/notification
- Knowledge Base, FAQs & Content Management
- Real-time integration & data population
- Customizable with no programming
- Asset management with h/w & s/w auto-discovery
- Real-time Data Warehousing for analysis & reporting
- Workflow and virtual security for Internal vs. B2B clients
We can help you to implement a successful support strategy. Save time, reduce costs, and
increase productivity while COIGN Enterprise keeps you firmly at the forefront of
innovative functionality.
Now it's even easier to take control. Click on the graphics below to see how real-time data warehousing aids monitoring and
graphical reporting.
Core Management Library
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Real-Time Dashboard
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Comprehensive capabilities for searching the knowledge base and Solutions
Content Repository. Click on the graphic for the bigger picture.
Supporting Homeland Security E-Learning Initiatives...
"CobbleSoft was very supportive and open to changes. The company gave us excellent service and provided
a rapid response to our requests. Existing software programs are sometimes difficult to implement but COIGN
software has made the implementation process easy, affordable and hassle free,"
Associate Director, The VMC® at West Virginia University
Eliminate helpdesk calls by up to 20% from Day 1
Spyware Issues? Take control with our integrated Solutions Center
for valuable self-help. Drastically reduce helpdesk calls and
enable a secure user base.
Did we mention that COIGN Enterprise is the only solution that enables you to take
advantage of Grid Computing and web server load balancing technology? COIGN
Enterprise: centralized management with distributed processing capabilities for
superior performance.
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100% web-based helpdesk and service management for total satisfaction.
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Design