Platform Independence
COIGN provides you with total platform flexibility by maximizing the inherent functionality
and compatibility of the Oracle Database. Fully utilizing the native language of the database,
COIGN achieves outstanding performance on Linux, Unix, Windows and VMS.
Business Intelligence - Extensive Reporting Capabilities
Comprehensive reporting and trending analysis is readily available through COIGN's fully
relational data model using report libraries to HTML and spreadsheets. It's also extremely easy
to develop your own reports using any third-party reporting software such as Brio, Crystal, Cognos,
Business Objects, Oracle Forms and Reports, Discoverer, or any solution using connectivity
through (for example) ODBC, JDBC or SQL*Net.
Enterprise Grid Compatible
Plug into the Grid with COIGN Enterprise and Oracle 10g. Grid Computing drastically cuts
costs by leveraging low cost components and by greatly increasing resource utilization levels.
COIGN is fully certified for the Oracle 10g platform, transparently taking advantage of grid
technologies with zero disruption.
Rapidly enabling key elements such as the ability to scale on demand, both up and down,
COIGN Enterprise enables you to gain the efficiencies necessary for successful service management.
For organizations looking to the Grid as a natural progression of technology, COIGN Enterprise
leads the way for a rapid return on minimal investment.
Service Oriented Architecture - Web-Services Capable
As organizations increasingly realize the value of service oriented architectures (SOAs), the
capability to develop and deploy web services is critical. Leading the industry in innovation,
COIGN Enterprise enables dynamic Application Programming Interfaces (APIs) to be published as
web services using tools such as JDeveloper; thus, enabling automated ticket creation from
multiple business, application and monitoring sources.
Real Application Clusters (RAC)
Count on the highest quality of Service! Oracle Real Application Clusters (RAC) introduces
revolutionary availability features to minimize or eliminate all causes of both unplanned and
planned downtime. Automatically and transparently benefit from these high availability features
with Oracle 10g and COIGN Enterprise as your helpdesk and self-service solution.
Oracle Enterprise Manager (OEM) Compliant
The ability to successfully manage your helpdesk from a systems standpoint is critical. Deployed
as a schema within your database, COIGN Enterprise is easily managed by your database
administrators using the same tools and controls they use for all your other applications. With
Oracle Enterprise Manager, capabilities for storage management and customized performance
tuning, for example, are readily available, providing for total manageability.
Standardized Backup and Recovery
Basic yet critical capabilities such as backup and recovery are often overlooked when researching
solutions. COIGN Enterprise is easily included in existing and automated backup procedures,
and is RMAN, OEM and Grid Control compliant for hot or cold backups, ensuring stability and
security of your data and applications 24x7.
Data Mining & Data Warehousing Ready
Search, delve and dive for data! As a fully relational data model, COIGN Enterprise enables
easy access by industry-standard database mining tools for in-depth data analysis. Additionally,
searching for answers and information becomes easier with tools such as Oracle's Ultra Search.
Data from COIGN Enterprise' normalized relational model is easily incorporated into
any aspect of data warehousing. This readily enables your support systems and data to be
correlated with enterprise and operational reporting for superior business intelligence.
Identity Management
COIGN Enterprise fits into your overall identity management strategy by employing standard Oracle
database encryption mechanisms for secure authentication, and Single-Sign-On capabilities through
Oracle Portal. Full LDAP compliance coming soon for Oracle Internet Directory and Active Directory
will further extend identity management capabilities.
Integration Enabler
COIGN Enterprise leads the industry for innovative integration components, connecting you to
existing systems for consistency and accuracy of data. Capabilities for real-time integration
for auto-population, selection and reporting of ticket data work hand-in-hand with dynamic,
self-documenting programmatic interfaces.
Dynamic interfaces enable, for example, your network and database monitoring systems to automatically
raise trouble tickets for rapid alert, response and resolution. These same interfaces or auto-links
can also be embedded into the majority of your existing client/server or web applications for
end-users and applications to "direct connect" for successful self-service.
For higher education, integration extends to powerful applications such as Banner/SCT, WebCT,
student information systems and ERP. COIGN Enterprise easily becomes your natural support
environment for e-learning initiatives too! For enterprise and government, integration is easily
enabled to ERP, CRM and custom applications.
COIGN Enterprise. Guiding you to successful support through innovation and solid technology.
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