Total Client Service Quality
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Focused on an ITIL-centric infrastructure, CyberShift implemented CobbleSoft's solutions to meet its Total Client Service Quality Program.
- 3-Tier Support; Plus, Web Self Service
- Private Cloud
- ITIL Framework
- SAS70 (SSAE16) Compliance for SOX
- Client Micro-Sites
- Discussion Forums
- Root Cause Analysis
- Cross-Walked Virtual Teams
[Update: Cybershift used COIGN Enterprise for 6 years, until they were acquired in 2011 and required to use the parent systems]
International SolutionsDownload Case Study
With world-famous football (soccer) clubs in the English Premier League among their high-profile clients, a pioneer of interactive telephony applications needed a 24x7 international support solution it could rely upon.