With world-famous football (soccer) clubs in the English Premier League among their high-profile
clients, a pioneer of interactive telephony applications needed a 24x7 international support
solution it could rely upon.
World-famous English Premier League
football clubs expect premium service from their partners.
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VoiceWeb chose COIGN Enterprise to enable excellence in helpdesk and service management for their business
partners, and for seamless integration into their Linux and Oracle infrastructure. The case study
briefly demonstrates how COIGN Enterprise provides one-stop shopping for internal and external
support, generating partner confidence, and exceeding VoiceWeb's expectations by providing
substantial cost savings through native functionality.
 Download the Case Study Here
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Total Client Service Quality
Focused on an ITIL-centric infrastructure, CyberShift Implemented CobbleSoft's Service Management Software as a Key
Part of its Total Client Service Quality Program.
When you’re the leader of the technology pack, how do you reassure customers that your controls and processes are in compliance with the highest of industry standards?
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After extensive evaluations, CyberShift chose CobbleSoft's service management and database solutions to provide the Web-based
application framework to meet its objectives.
In addition to ensuring compliance with regulations and control requirements,
such as Statement on Auditing Standards (SAS) No. 70, the solution has streamlined the end-to-end support process within
CyberShift by improving operational efficiencies as well as reducing internal management costs.
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