Case Studies

Total Client Service Quality


CyberShift Download Case Study

Focused on an ITIL-centric infrastructure, CyberShift implemented CobbleSoft's solutions to meet its Total Client Service Quality Program.

  • 3-Tier Support; Plus, Web Self Service
  • Private Cloud
  • ITIL Framework
  • SAS70 (SSAE16) Compliance for SOX
  • Client Micro-Sites
  • Blogs
  • Discussion Forums
  • Root Cause Analysis
  • Cross-Walked Virtual Teams

[Update: Cybershift used COIGN Enterprise for 6 years, until they were acquired in 2011 and required to use the parent systems]

International Solutions

Download Case Study

VoiceWeb Corporation With world-famous football (soccer) clubs in the English Premier League among their high-profile clients, a pioneer of interactive telephony applications needed a 24x7 international support solution it could rely upon.


Clients

CobbleSoft is committed to supporting successful enterprise all over the world. Our software products have been downloaded in more than 120 countries and used by Global 2000 and Fortune 500 companies.

CobbleSoft Connect is suited to most industries, and for diverse utilisation. For example, West Virginia University selected CobbleSoft to support their online training programs for the US Dept. of Homeland Security First Responders following 9/11.

CobbleSoft's World Map

CobbleSoft Connect is most suited to organisations that want stability and reliability in support, consistency of presence, and a desire to maintain a competitive edge.

To achieve that, CobbleSoft Connect fosters a culture of innovation, creativity and knowledge. Solid support through flexibility may seem like an oxymoron, yet the clients who are most successful are frequently those who adopt and adapt best practices and frameworks such as ITIL.

As our CEO likes to say: if you do the same as everybody else, you will only ever be as good as everybody else.