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| Welcome to CobbleSoft: How can we help you today? |
Company:
CobbleSoft is a privately-held company and the creator of COIGN Enterprise, the world’s most open and
intelligent enterprise-level helpdesk and service management solution. Headquartered in the Finger
Lakes region of New York State, its clientele encompasses small businesses to Fortune 500 and Global
2000 companies spanning over 60 countries.
Products:
CobbleSoft's COIGN Enterprise is the most open
and intelligent enterprise-level helpdesk and service management solution available anywhere in the world.
Web-based COIGN enables small, mid-sized and large organizations to quickly and successfully transition to
self-service for both internal and external support.
Complementing the ITIL® (the Information Technology Infrastructure Library) framework for excellence in service management, COIGN’s strength in auditing
seamlessly provides for regulatory and control compliance with, for example, Sarbanes-Oxley; SAS 70; and HIPAA.
Through enterprise-class features such as unlimited virtual support teams, dynamic workflow, support collaboration
and real-time knowledge management through active data warehousing (ADW), COIGN delivers enhanced Service Intelligence (SI),
reduces costs, and increases visibility into the service lifecycle.
Recognized for innovation, high performance and scalability, COIGN Enterprise was the industry’s first 100% web-based,
platform-independent self-service solution built to truly harness the scalable power and performance superiority of
Oracle® technology. Today, COIGN’s customers are pioneering the use of technology at the very heart of enterprise
endeavors to automate rigid compliance enforcement, incorporate best practices adopted from ITIL standards,
and to positively enhance the overall customer experience.
Clients:
With an ever-increasing install base, COIGN Enterprise continues to attract greater levels of interest all across
North America, Europe and Asia, including from universities, SMBs and government agencies. Clients are assured of a
continued depth of functionality: thus, enabling significant improvements in process productivity. For more details, white
papers and case studies, go here.
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Community:
Holding the presidency of the Phelps Chamber of Commerce for 2005 and 2006, CobbleSoft actively supports
local business growth.
This includes making web site design affordable for small businesses, launching internet cafés and wireless technology
into rural areas, through to sponsorship of community events and working with regional tourism bodies.
Our Community Outreach page offers more specific details on
the ways in which we engage with our community. For further information on tourism in the
Finger Lakes, please visit the official Finger Lakes Visitors Connection web site.
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Capabilities:
CobbleSoft drives cross-market success through the design and development of solid solutions through our custom channel.
Our talented team has previously achieved success within areas such as the London Stock Exchange, global oil companies,
Fortune 100 manufacturing companies and the telephony industry:
- Data Warehouse design and development
- Business Intelligence
- Database and Application Performance Tuning
- Near or Real-Time Applications Integration
- Oracle ERP implementations and upgrades
- Sales Force Automation
- Multi-National FASB52 accounting packages
- Health Care Management Systems
- Payroll Processing Systems
- Account Management and Billing Applications
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For further information about CobbleSoft International, please contact:
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Public Relations
Strategic Reach PR
Telephone: (+1) 303-487-7406
E-Mail: info@strategicreachpr.com
Web: Strategic Reach PR
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Sales and Marketing:
Three Stone Group
Telephone: (+1) 716-316-6364
E-Mail: info@threestonegroup.com
Web: ThreeStone Group
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