CobbleSoft International

What is ITIL?

ITIL : Information Technology Infrastructure Library

According to Wikipedia, ITIL is a "framework of best practice approaches intended
to facilitate the delivery of high quality IT services. It outlines an extensive set
of management procedures that are intended to support businesses in achieving value for
money and quality in IT operations. These procedures are supplier independent and have been
developed to provide guidance across the breadth of the IT infrastructure".

Initially developed during the 1980's by the CCTA, a UK government agency, ITIL
was widely adopted in the 1990's. This then led to the development of a set of standards
that are now being implemented around the world.

ITIL is NOT a set of rules and regulations, nor does it tell you specifically what to
implement. More; it does not describe a complete set of processes, nor should it be taken
as a religion. It is merely a suggested framework, a guide, to best practices that should
help your organization to compete and succeed in the areas of service management.

COIGN Enterprise is the leading technology that provides the solid foundation you
need to implement your own best practices, whether ITIL-based or otherwise.

Innovate, Simplify and Comply: Your Service Desk

Service Management for the Intelligent Enterprise

People, Process, Technology

CobbleSoft’s COIGN Enterprise is the most open and intelligent enterprise-level helpdesk and service management solution available anywhere in the world.

It's all about People, Process, and Technology. We don’t harp on about ROI or TCO clichés; You're here because you need a service solution, and we provide the most powerful and configurable foundation to implement yours. To us, that is the very definition of best practice investment.

Much like other competitive alternatives, COIGN Enterprise improves traditional ticket routing, increases information flow and directs workflow. But our true distinction lies in how our customers are pioneering the use of technology at the very heart of enterprise endeavors: automating rigid compliance enforcement, incorporating IT Infrastructure Library (ITIL^®) frameworks, and positively enhancing the customer experience.

In just a little over four years, CobbleSoft has implemented solutions in over 60 countries. The same solutions that are now being used by some of the largest companies in the world: internally, externally or to support each other.

Read more about our company

Read more about our solutions

Latest Product Highlights:

Unlimited Virtual Teams for approvals and tiered support - Change Management Workflow - Automated Compliance Controls - ITSM Intelligent Workflow Engine - Cascading APIs for real-time integrated data population - Content Management

Compliance Through Collaboration and Communication

Automated Compliance
and Policy Enforcement

In our increasingly regulated world, all sorts of operating standards are necessitating multiple levels of authorization for various procedures. Very often there is more than one person that is authorized to make an approval (e.g. multiple directors or VPs), and all of these individuals can be in one or more functional areas.

"One of the requirements of being a SAS 70 compliant organization is detailed event logging. COIGN has a comprehensive auditing module that shows every transaction that has taken place throughout the lifecycle of an incident or request. It offers an audit trail of incidents and automates the process of recording promotion and change authorizations."
Dave Blodgett, Director of IT and On Demand Services, CyberShift, Inc.

Workforce Meets Workflow

CyberShift Selects CobbleSoft’s COIGN Enterprise Service Management Software

Leading Provider of Workforce and Expense Management Software and Services Implements Solution as Key Part of Total Client Service Quality Program
PHELPS, N.Y., October 02, 2006: CobbleSoft^TM International Ltd., a leading developer of specialized service desk, service management and database solutions, today announced that CyberShift, a leading provider of workforce and expense management software and services, has selected the company’s COIGN Enterprise helpdesk and service management software solution. Read more...

ITIL^®.... What is it?
The 30-Second Definition

Did you know ...

COIGN is platform independent
Linux Unix Windows VMS
Linux

Linux

Microsoft Windows

COIGN [ Pronounced: koyn ]
An old English word:

1. An especially good position for observation or action;
a coign of vantage

2. A stone at the corner of a building uniting intersecting walls;
a cornerstone

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"CobbleSoft", "COIGN", and "SchemaSurf" are trademarks of CobbleSoft International Ltd. All other logos and names are trademarks of their respective organizations.